Maintenance for Housing & Residence Life

The Facilities and Maintenance Team for Housing & Residence Life is committed to timely and transparent communications to residents about maintenance work. In an effort to provide residents up-to-date status information on repair work, we have created this page that allows residents to submit work requests and find information about planned and unplanned maintenance. In addition to this page the team is working to improve the status updates and feedback opportunities surrounding work orders, and to expand our team and services to provide a more prompt response to facility issues regardless of when they occur. 

As we continue to level up our communications regarding maintenance, we will add more information to this page to make it a one-stop for all our our residents' maintenance needs. 

Maintenance Requests

Need something fixed in your room? Need to report a problem? Our facilities staff will receive your request within 24 hours of your submission, and will respond as quickly as possible. Provide a detailed description of the problem so that our maintenance staff is prepared to help you. Use the options below to best determine how we can resolve your issue.

Submit a Maintenance Request  Request Submit a Technology Request

Did you know that you can reopen maintenance requests that have been closed for 7 days? Follow the steps bellow.

  1. Log in to the StarRez Student Housing Portal:
  2. Click on Room Maintenance at the far left of the top menu
  3. Click on the VIEW button beside the closed Request that you wish to reopen
  4. Click on the Reopen Maintenance Request link
  5. Select REOPEN followed by REOPEN REASON
  6. Enter a short comment (less than 50 characters)
  7. Click SAVE & CONTINUE

Maintenance Alerts

No alerts at this time.

Emergency Maintenance

In case of an emergency, such as a breakdown of an essential service (plumbing, power outages, heating, lock, etc.) please follow the contact guide below.

  • First, submit a maintenance request before calling the appropriate contact listed below. 
  • Monday – Friday 8am – 4:30pm - Call Housing Work Center 404-894-0520
  • Monday – Friday 4:30pm – 8pm - Contact your Community Office. (http://housing.gatech.edu/area-offices)
  • After 8pm Monday – Friday and on Saturday/Sunday - Contact your RA on duty. Their number can be found on the yellow card at your building entrance.
  • Note: If your toilet is overflowing, please turn off the water to minimize damage.

Don't assume that someone else reported problems in public areas. Take the time to request work for problems you see in areas such as bathrooms, floor lounges, hallways, stairwells, lobbies, and exterior doors. Common areas are all part of your home away from home. When requesting emergency work for public areas, you can help us by looking for the door number (i.e., 6 th St. W125A), hallway number (i.e., 4198), or by giving the bathroom, laundry or lounge room number that's either painted on the wall next to the door or on a plastic room number sign.

If you have any questions, please contact Housing Work Center by phone at 404-894-0520 or by e-mail at facilities@housing.gatech.edu.

Non-Emergency Maintenance

The Department of Housing and Residence Life is pleased to announce a new and improved process for submitting non-emergency maintenance requests, exclusively for our residents. Advantages of the new system include:

  • A direct link to your room assignment, shared space, or public space within your building when submitting a request
  • Ability to add photos and more descriptive comments in support of your request
  • Enhanced communication notifications when the status of your request changes
  • Ability to monitor and view updates not only for your requests, but also for requests that are submitted by other residents for shared spaces (spaces within your room assignment) or public spaces (public spaces within your building)
  • Ability to reopen a request that was not completed to your satisfaction

The new system is now live for ALL residents checked into their room.  Go to the housing portal and click on Room Maintenance on the top navigational bar to get started. 

If you are not checked into your room, not a housing resident, or are a professional staff member** who needs to submit a maintenance request, please contact the Housing Work Center by phone at 404-894-0520 or by e-mail at facilities@housing.gatech.edu. 

As a reminder:

  • Most problems will be assessed within 24 hours of reporting it to the Housing Facilities office
  • Routine reports made on Friday or during the weekend will be followed up on the next business day
  • If you are a housing resident, please inform your roommate(s) and/or suite-mate(s) of your submission. This will eliminate duplicate requests for the same problem. Within the new system, your roommates will be able to view all requests submitted for shared spaces via the housing portal
  • Please submit a separate request for each problem

** Note: Certain Housing and Residence Life professional staff members (including Facilities and ResLife) can submit requests directly into the system without contacting the Work Center.  Please contact your direct supervisor for details.