Facility Requests
The Facilities Team for Housing & Residence Life is committed to timely and transparent communications to residents about maintenance work. In an effort to provide residents with up-to-date status information on repair work, we have created this page that allows residents to submit work requests and find information about planned and unplanned maintenance.
Something Broken?
Need something fixed in your room? Need to report a problem? Our facilities staff will receive your request within 24 hours of your submission, and will respond in accordance to our service levels. Provide a detailed description of the problem so that our maintenance staff is prepared to help you.
Current Facilities Projects
As details on scheduled or urgent facility updates become available, they will be published here. For questions about work in your hall, reach out to your hall director or submit a ticket to the Housing Help Desk.
*Dates are subject to change.
| Area of Impact | What's Happening | Impact on Residents | Expected Dates* |
|---|---|---|---|
In case of an emergency, such as active flooding or total power outage, please follow the contact guide below. Note: If your toilet is overflowing, please turn off the water to minimize damage. If there is no danger to property or person, please submit a facilities request and have your Job ID ready prior to calling the Housing Help Desk.
- Monday – Friday 8:00 a.m. – 4:30 p.m. – Call Housing Help Desk 404-894-2470
- Monday – Friday 4:30pm – Close – Contact your Area Office.
- After the Area Office closes Monday – Friday and on Saturday/Sunday – Contact your Resident Assistant (RA) on Duty. Their number can be found on the card at your building’s entrance.
Don’t assume that someone else reported problems in public areas. Take the time to request work for problems you see in areas such as bathrooms, floor lounges, hallways, stairwells, lobbies, and exterior doors. When requesting emergency work for public areas, you can help us by looking for the door number (i.e., 6 th St. W125A), hallway number (i.e., 4198), or by giving the bathroom, laundry, or lounge room number that’s either painted on the wall next to the door or on a plastic room number sign.
To submit a non-emergency facilities request, log into My Housing and click on Room Maintenance on the top navigational bar.
If you are not checked into your room, not a housing resident, or are a professional staff member** who needs to submit a maintenance request, please contact us at 404-894-2470 or submit a ticket to the Housing Help Desk.
The Facilities Request system provides:
- A direct link to your room assignment, shared space, or public space within your building when submitting a request
- Ability to add photos and more descriptive comments in support of your request
- Enhanced communication notifications when the status of your request changes
- Ability to monitor and view updates not only for your requests, but also for requests that are submitted by other residents for shared spaces (spaces within your room assignment) or public spaces (public spaces within your building)
- Ability to reopen a request that was not completed to your satisfaction
As a Reminder:
- All issues will be assessed in accordance with our service levels.
- Routine requests made on Friday or during the weekend will be followed up based on the service levels.
- Residents, please inform your roommate(s) and/or suite-mate(s) of your submission. This will eliminate duplicate requests for the same issue. Roommates can view all requests submitted for shared spaces via My Housing.
- Please submit a request for each separate issue.
