Maintenance for Housing & Residence Life

The Facilities and Maintenance Team for Housing & Residence Life is committed to improving the timeliness and transparency of communications to residents about maintenance work. In an effort to provide residents up-to-date status information on repair work, we have created this page that allows residents to submit work requests and find information about planned and unplanned maintenance. In addition to this page the team is working to improve the status updates and feedback opportunities surrounding work orders, and to expand our team and services to provide a more prompt response to facility issues regardless of when they occur. 

As we continue to level up our communications regarding maintenance, we will add more information to this page to make it a one-stop for all our our residents' maintenance needs. 

Maintenance Requests

Need something fixed in your room? Need to report a problem? Our facilities staff will receive your request within 24 hours of your submission, and will respond as quickly as possible. Provide a detailed description of the problem so that our maintenance staff is prepared to help you. Use the options below to best determine how we can resolve your issue.

  1. Log in to the StarRez Student Housing Portal:
  2. Click on Room Maintenance at the far left of the top menu
  3. Click on the VIEW button beside the closed Request that you wish to reopen
  4. Click on the Reopen Maintenance Request link
  5. Select REOPEN followed by REOPEN REASON
  6. Enter a short comment (less than 50 characters)
  7. Click SAVE & CONTINUE

Maintenance Alerts

No alerts at this time. 

Current Maintenance Projects

As details on scheduled or urgent maintenance become available, they will be published here. For questions about work in your hall, reach out to your hall director or the Housing & Residence Life Facilities team at

Hall What's Happening? Impact on Residents Expected Dates*
NAE/NAS Exterior drone inspection

Contractors will be performing exterior building inspections on Saturday, June 19, from 9 a.m. - 5 p.m. Video and photos will be taken of the brick exteriors at relatively low speeds, posing minimal hazard. This will have little to no impact on residents however, we advise that residents close their blinds for privacy purposes.

Saturday, June 19
West Campus 9th St. repairs

Contractors will perform underground repairs along 9th Street between Hemphill and McMillan. This work is expected to take place Monday, June 14th - Tuesday, August 17th from 7 a.m. - 3:30 p.m.

While this work takes place, vehicular and pedestrian traffic will be rerouted around the work. Additionally, parking spaces along that part of 9th Street will not be available. Find a diagram of the work area here.

June 14 - August 17
Hanson Painting and refreshes in kitchens and stairwells Spaces will be closed while work takes place. Residents should adhere to signage and use alternate stairwells or kitchens. Throughout Summer
10th & Home Boiler system repairs While a solution to fix the problem is expected to be in place in early summer, residents of 10th & Home may notice some hot water shortages. If that occurs, residents should wait 30-60 minutes for hot water reserves to refill or visit the CRC to shower.  May & June
10th & Home Garbage disposal removal Contractors will remove disposal in apartments. They will knock and be escorted by HRL Facilities staff while inside apartments.  Throughout Summer
East Campus Painting exterior furnishings Outdoor amenities like benches and barbeque areas will be repainted. Residents should adhere to posted signage about wet paint areas.  Throughout Summer

*Expected completion date only, will be updated. 

Emergency Maintenance

In case of an emergency, such as a breakdown of an essential service (plumbing, power outages, heating, lock, etc.) please follow the contact guide below. Note: If your toilet is overflowing, please turn off the water to minimize damage.

  • Monday – Friday 8am – 4:30pm - Call Housing Work Center 404-894-0520
  • Monday – Friday 4:30pm – 8pm - Contact your Community Office. (
  • After 8pm Monday – Friday and on Saturday/Sunday - Contact your Student Staff Member on duty. Their number can be found on the yellow card at your building entrance.

Don't assume that someone else reported problems in public areas. Take the time to request work for problems you see in areas such as bathrooms, floor lounges, hallways, stairwells, lobbies, and exterior doors. Common areas are all part of your home away from home. When requesting emergency work for public areas, you can help us by looking for the door number (i.e., 6 th St. W125A), hallway number (i.e., 4198), or by giving the bathroom, laundry or lounge room number that's either painted on the wall next to the door or on a plastic room number sign.

If you have any questions, please contact Housing Work Center by phone at 404-894-0520 or by e-mail at

Non-Emergency Maintenance

The Department of Housing and Residence Life is pleased to announce a new and improved process for submitting non-emergency maintenance requests, exclusively for our residents. Advantages of the new system include:

  • A direct link to your room assignment, shared space, or public space within your building when submitting a request
  • Ability to add photos and more descriptive comments in support of your request
  • Enhanced communication notifications when the status of your request changes
  • Ability to monitor and view updates not only for your requests, but also for requests that are submitted by other residents for shared spaces (spaces within your room assignment) or public spaces (public spaces within your building)
  • Ability to reopen a request that was not completed to your satisfaction

The new system is now live for ALL residents checked into their room.  Go to the housing portal and click on Room Maintenance on the top navigational bar to get started. 

If you are not checked into your room, not a housing resident, or are a professional staff member** who needs to submit a maintenance request, please contact the Housing Work Center by phone at 404-894-0520 or by e-mail at

As a reminder:

  • Most problems will be assessed within 24 hours of reporting it to the Housing Facilities office
  • Routine reports made on Friday or during the weekend will be followed up on the next business day
  • If you are a housing resident, please inform your roommate(s) and/or suite-mate(s) of your submission. This will eliminate duplicate requests for the same problem. Within the new system, your roommates will be able to view all requests submitted for shared spaces via the housing portal
  • Please submit a separate request for each problem

** Note: Certain Housing and Residence Life professional staff members (including Facilities and ResLife) can submit requests directly into the system without contacting the Work Center.  Please contact your direct supervisor for details.