Maintenance for Housing & Residence Life

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The Facilities and Maintenance Team for Housing & Residence Life is committed to timely and transparent communications to residents about maintenance work. In an effort to provide residents up-to-date status information on repair work, we have created this page that allows residents to submit work requests and find information about planned and unplanned maintenance.

Maintenance Requests

Need something fixed in your room? Need to report a problem? Our facilities staff will receive your request within 24 hours of your submission, and will respond as quickly as possible. Provide a detailed description of the problem so that our maintenance staff is prepared to help you. Use the options below to best determine how we can resolve your issue.

Submit a Maintenance Request

Submit a Technology Request

Reopen a Maintenance Request

Did you know that you can reopen maintenance requests that have been closed for 7 days? Follow the steps bellow.

  1. Log in to the StarRez Student Housing Portal:
  2. Click on Room Maintenance at the far left of the top menu
  3. Click on the VIEW button beside the closed Request that you wish to reopen
  4. Click on the Reopen Maintenance Request link
  5. Select REOPEN followed by REOPEN REASON
  6. Enter a short comment (less than 50 characters)
  7. Click SAVE CONTINUE

Current Maintenance Projects

As details on scheduled or urgent maintenance become available, they will be published here. For questions about work in your hall, reach out to your hall director or submit a ticket to the Housing Help Desk.

Area of Impact What's Happening? Impact on Residents Expected Dates*
Eighth Street Apartments - West Campus Georgia Tech utilities infrastructure project  Parking lot off 9th Street and next to Eighth Street Apartments is restricted May 21, 2024 - July 31, 2024
Eighth Street Apartments - West Campus First floor lobby and common spaces refresh Contractors will be painting the walls and ceilings and replacing flooring throughout first floor common spaces and the second floor activity room May 21, 2024 - July 31, 2024
Woodruff North - West Campus Roof replacement Noise impact in surrounding areas

May 21, 2024 - July 31, 2024

Commander Building - West Campus West Campus Housing Office (WCHO) Refresh Students will need to visit the temporary office for WCHO services and key check-out Timing TBD
Commander Building - West Campus Laundry room floor replacement Residents will need to utilize an alternative laundry facility Timing TBD
Fitten - West Campus Laundry room floor replacement Residents will need to utilize an alternative laundry facility Timing TBD
Fitten - West Campus Carpet replacement Residents will need to be mindful of carpet replacement outside of laundry room Timing TBD
Fulmer - West Campus Carpet replacement Residents will need to be mindful of carpet replacement outside of laundry room Timing TBD
Hefner and Armstrong - West Campus Roof replacement Noise impact in surrounding areas and recommended blinds to remain shut May 21, 2024 - July 31, 2024
Shell Apartments - West Campus Second and Third floor refresh Contractors will be painting the walls and ceiling and replacing the flooring throughout the second and third floor common spaces and corridors May 21, 2024 - July 31, 2024
Brown - East Campus Shower Area - 1st & 3rd Floor  Repair shower area on floors 1 and 3 July TBD
Cloudman - East Campus Make Up Air Unit Install make-up air unit in the attic space/ductwork May 21, 2024 - July 31, 2024
Cloudman and Field - East Campus Replace case goods in student bedrooms Replacing furniture in student bedrooms Timing TBD
Matheson - East Campus Replace light fixtures PH 1 Replace light fixtures in student rooms (phase1) July 15, 2024
Perry - East Campus Replace light fixtures PH 1 Replace light fixtures in student rooms (phase 1) July 15, 2024
Tenth & Home Bldg A - North Campus Lobby renovation Replacement of carpet, paint, ceiling common spaces and corridors (excluding activity room) May 21, 2024 - July 31, 2024
Tenth & Home Bldg A - North Campus One Bedroom Apt. Refresh Replacement of carpet, painting walls/ceiling in student bedrooms May 21, 2024 - July 31, 2014
Tenth & Home Bldg A - North Campus One Bedroom Apt. Furnishing (Partial) Installing furniture in one bedroom apartments May 21, 2024 - July 31, 2024
Tenth & Home Bldg A - North Campus Apt 313 & Apt 314 Refresh (Phase II) Replacement of carpet, painting walls/ceiling in student bedrooms May 21, 2024 - July 31, 2024
Graduate Living Center (GLC) - North Campus 2nd & 3rd Floor Refresh 2nd & 3rd floor replacement of carpet, painting ceiling May 21, 2024 - July 31, 2024
North Avenue Apartments - North Avenue All Bldgs Generator Replacement Replace generators in all buildings (West) May 22, 2024 
North Avenue Apartments - North Avenue All Bldgs Generator Replacement Replace generators in all buildings (East/South) July TBD
North Avenue East Apartments - North Avenue Corridors Floor Replacement, Floors 8-13 Replacing floors in corridors on floors 8 - 13 July 31, 2024
North Avenue East Apartments - North Avenue Study room #411 Refresh Refresh study room #411 July 31, 2024

Emergency Maintenance

In case of an emergency, such as active flooding or total power outage, please follow the contact guide below. Note: If your toilet is overflowing, please turn off the water to minimize damage. If there is no danger to property or person, please submit a maintenance request to ensure and have your Job ID ready prior to calling the Help Desk. 

  • Monday – Friday 8am – 4:30pm - Call Housing Help Desk 404-894-2470 
  • Monday – Friday 4:30pm – Close - Contact your Area Office.
  • After the Area Office closes Monday – Friday and on Saturday/Sunday - Contact your Resident Assistant (RA) on duty. Their number can be found on the yellow card at your building entrance.

Don't assume that someone else reported problems in public areas. Take the time to request work for problems you see in areas such as bathrooms, floor lounges, hallways, stairwells, lobbies, and exterior doors. When requesting emergency work for public areas, you can help us by looking for the door number (i.e., 6 th St. W125A), hallway number (i.e., 4198), or by giving the bathroom, laundry, or lounge room number that's either painted on the wall next to the door or on a plastic room number sign.

If you have any questions, please contact us at 404-894-2470 or submit a ticket Housing Help Desk, Monday-Friday, 8:00am-5:00pm.

Non-Emergency Maintenance

To submit a non-emergency maintenance request, log into My Housing and click on Room Maintenance on the top navigational bar. 

If you are not checked into your room, not a housing resident, or are a professional staff member** who needs to submit a maintenance request, please contact us at 404-894-2470 or submit a ticket to the Housing Help Desk

The Maintenance Request system provides:

  • A direct link to your room assignment, shared space, or public space within your building when submitting a request
  • Ability to add photos and more descriptive comments in support of your request
  • Enhanced communication notifications when the status of your request changes
  • Ability to monitor and view updates not only for your requests, but also for requests that are submitted by other residents for shared spaces (spaces within your room assignment) or public spaces (public spaces within your building)
  • Ability to reopen a request that was not completed to your satisfaction

As a Reminder:

  • Most problems will be assessed within 24 hours of reporting it to the Housing Facilities office.
  • Routine reports made on Friday or during the weekend will be followed up on the next business day.
  • If you are a housing resident, please inform your roommate(s) and/or suite-mate(s) of your submission. This will eliminate duplicate requests for the same problem. Roommates can view all requests submitted for shared spaces via My Housing.
  • Please submit a separate request for each problem.