When and Where to Call
Situations which affect your normal
health and safety can be called into 404-894-0520, 24 hours a day, 365 days a
year, however, we prefer to receive your calls Monday through Friday 8:00 AM to
4:00 PM. If you have an issue after hours please alert your RA.
Don't assume that someone else
reported problems in public areas.
Take the time to request work for problems you see in areas such as bathrooms,
floor lounges, hallways, stairwells, lobbies, and exterior doors. Common areas
are all part of your home away from home. When requesting work for public
areas, you can help us by looking for the door number (i.e., 6 th St. W125A),
hallway number (i.e., 4198), or by giving the bathroom, laundry or lounge room
number that's either painted on the wall next to the door or on a plastic room
problems will be assessed within 24 hours of you reporting it to the Housing
Facilities office. Routine reports made on Friday or during the weekend will be
followed up on the next business day.
Things to Consider:
Please inform your roommate(s) and/or suite-mate(s), of
your submission to the Maintenance Request Line. This will eliminate duplicate
calls for the same problem.
If you are calling to report a problem in a common area
(i.e., kitchen, lounge or bathroom), please leave your own name and room
number in the event the maintenance worker has a question that needs to be
Status of reports can be found online using your work request number given during your online submission.